Control Tower and OCR Not Starting

ocr
control-tower
startup

#1

Hi,
I am having issues starting the control tower and OCR. In addition, when I try to open RPX Express, there is no response from the system even though I can see all these things in my system tray.


Any help will be greatly appreciated - really looking forward to trying this out!

Thanks!


#2

Hi Areeb, OCR and Control Tower are disabled by defaut at launch.
What happens when you press the start buttons, does the status change to Starting and then to Not started again?
Also, when you press RPA Recorder, does the splash screen appear and gets stuck or does nothing happen at all?


#3

Areeb, does you PC meet the system requirements?


#4

@areeb.masood
Could you please post the PC specs here.
Thank you.


#5

Here are the specs:
image


#6

Areeb, please send us these logs:
C:\RPAExpress\RPA\wfagent\logs
C:\RPAExpress\OCR\logs
C:\RPAExpress\Workfusion\tomcat\logs

Thank you.


#7

Hi Areeb, we couldn’t find anything in the wfagent logs.
Could you please also send the logs from C:\RPAExpress\Workfusion\tomcat\logs.


#8