Control Tower stops the process when the robot tries to read the screen

I have a problem running the Business Process. The robot is being stopped when it reaches the OCR stage.

When I run the robot through Play recording, in Workfusion Studio, outside the Control Tower, the bot works perfectly.

But when I deploy to Control Tower, the bot doesn’t work.

I already did tests using Mouse Click Action to find the image, replacing OCR, but no success. I did tests using Wait for Image, to wait for the loaded of the image, unsuccessful too.

I’m using the Windows Server 2019 Standard.

Best regards,
Peruci, Anderson