@narendra_purTG Could you send the logs that @valeryia_rabchykava asked for, too?
@narendra_purTG, @avddeijl unfortunately this file doesn’t contain enough information to investigate.
We need all files starting from WorkFusion_RPA_Express_% with extension .log in one archive in order we can investigate the issue deeply.
Thank you in advance.
They are usually located in folder: C:\Users%user_name%\AppData\Local\Temp.
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Thanks a lot! We will investigate them and try to find out workaround.
@avddeijl could you please also show your system properties? Did you have the same issue with previous RPA Express version or not?
Thank you. We investigate provided information. Our guess is that you have security policy or antivirus/antimalware software which prevents to install some components of RPA Express.
So could you please clarify whether you have any antivirus/anti-malware software and which exactly? If yes, could you please check whether any files are in quarantine, especially file RDPWInst.exe?
@narendra_purTG, you can add this file to exclusion list. Also could you please provide antivirus name and the reason why file appeared in quarantine folder? I think, reason should be described somewhere in “details” window in your antivirus.
Which antivirus you have? Can you please show me your quarantine window as well?
Hi @valeryia_rabchykava, Can you refer to “RPA Express 2.0 INstallation Failed - Malware Behaviour” post. I think this is the same issue as mine.
Thanks, I see. Could you please advise whether you can add RDPWInst.exe to the exclusion list? And then run installation again in order to check.
I moved the RDPWInst.exe to exceptions. Still I am getting same error message. I downloaded new set up files and tried, still no luck. Need WF assistance.
Thanks,
Narendra
Thanks for the update @narendra_purTG. We are now investigating this problem, we’ll post an update as soon as we have a solution or workaround.