I already have a BOT to close tickets with a default resolution code.
BOT picks up tickets from excel file using FOR Each Loop function and closes it.
As per new requirements, another column is added in excel file for the resolution code, instead of using default resolution code, resolution code will be taken from the excel file corresponding to the ticket number in front of it.
I did many efforts to make changes but was unsuccessful
Kindly help me with this.
Kindly refer to the screenshot.