Input file cannot be parsed: invalid format or not CSV file

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issues
control-tower

#1

Hi,

I get an error “Input file cannot be parsed: invalid format or not CSV file” when attempting to Import Business Process in Control Tower.

Any suggestions?


#2

@daniel_youngXB What version of RPA Express are you using?


#3

Version 1.2.0


#4

@daniel_youngXB
You should uninstall and reinstall RPA Express. After uninstall, check that the folder C:\RPAExpress has been fully deleted. If it hasn’t - delete it manually.


#5

The uninstall failed

What is the manual approach to uninstall?

Thanks


#6

@daniel_youngXB Did you close the recorder and exit RPA Express before uninstalling?


#7

yes. tried after restarting as well.


#8

Please follow these steps from the troubleshooting guide to uninstall https://kb.workfusion.com/display/RPAe/Troubleshooting#expand-RPAExpresscannotbeuninstalledorreinstalled


#9

@daniel_youngXB Did the troubleshooting guide help?


#10