KB WorkFusion Credentials

Hi there,
I have a recognition problem with kb credentials
I tried to send an email to support: support@workfusion.com and It seems that it is not reachable
I registered on the site: https://work-fusion.atlassian.net/

now,
what can i do to solve the problem?

I need to solve my problems with the Default Components and i would try the Workfusion control tower