Not able to launch

Hi, RPA Express fails to launch with the below ERROR. The installation is all successful but stuck with splash screen for ever. BTW - its the latest version 1.1.0-beta downloaded and installed today.

Property: target.model
Value: E5470
Reason: Failed to convert property value of type ‘java.lang.String’ to required type ‘com.workfusion.status.config.ModelConfig’ for property ‘model’; nested exception is java.lang.IllegalStateException: Cannot convert value of type ‘java.lang.String’ to required type ‘com.workfusion.status.config.ModelConfig’ for property ‘model’: no matching editors or conversion strategy found

Action:

Update your application’s configuration

Hi @Sri_Rama_Kanth_N,

you can use the following solution:

Please let us know, if it helps.

Hi Amashentsev,

Firstly thank you very much for you prompt response. I don’t have any recordings (*.rpae) file. This is s fresh install and the initial launch itself failing with the error log posted in my earlier mail. I don’t see the app in the system tray and stuck in splash screen forever.

Can you please advise on workaround to launch the application?

Thanks
Sri

Hi, @Sri_Rama_Kanth_N, can you, please, clarify
is that the splash screen you stucked on?

if so, please, send us logs from

${INSTALL_DIR}\RPA\wfagent\logs-rpax

logs-rpax.zip (8.7 KB)

Hi,

Yes - the Splash screen is stuck forever, Attached the logs under the said folder.

Current System Configuration:
OS Name: Microsoft Windows 7 Enterprise
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Member Workstation
OS Build Type: Multiprocessor Free
System Manufacturer: Dell Inc.
System Model: Latitude E5470
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 78 Stepping 3 GenuineIntel ~2401 Mhz
BIOS Version: Dell Inc. 1.11.4, 12/22/2016
Total Physical Memory: 16,058 MB
Available Physical Memory: 11,223 MB
Virtual Memory: Max Size: 32,114 MB
Virtual Memory: Available: 27,449 MB
Virtual Memory: In Use: 4,665 MB

To find out a reason I launched “RPA Express\RPA\wfagent\rpaxwin.bat” from console, it allowed me to see start up logs in the console.

Two most common reasons of stuck sunbird on the screen:

1. Folder permissions

Error may look like the following:

or like the following (for me it happened when I partially fixed the problem by removing the log files):

Fixed by setting right permissions on the folder

Folder properties

Go to Security Tab. Note that currently logged in user (andrei) is missing there. Hit Edit…

Add… current user to the list

Give the user full control to the folder

Wait till done

2. Cannot connect to rpae.workfusion.com

Error may look like the following

Solution

Connect to the internet

1 Like

Hi,

The error that is occurring is not related the issues mentioned above. BTW, RPAExpress folder has all admin rights with full control and as well connected to the internet.

The error logged in the log file - complaints about target.model property conversion. its not able to convert E5470 (String) value which I am assume read from system info.

An advise on how we can update the application configuration before launch?

Detailed error message - from agent LOG.


APPLICATION FAILED TO START


Description:

Binding to target Config [components=[ComponentConfig [id=wf, name=Control Tower, group=wf, description=null, link=null, enabled=true, alerts=[wf.app], schedule=20], ComponentConfig [id=ws, name=WorkSpace, group=wf, description=null, link=null, enabled=true, alerts=[ws.app], schedule=20], ComponentConfig [id=ocr, name=OCR, group=ocr, description=null, link=null, enabled=true, alerts=null, schedule=60], ComponentConfig [id=rpa.hub, name=RPA Hub, group=rpa.grid, description=null, link=null, enabled=true, alerts=[rpa.hub], schedule=20], ComponentConfig [id=rpa.node, name=RPA Node, group=rpa.grid, description=null, link=null, enabled=true, alerts=[rpa.node], schedule=20], ComponentConfig [id=mysql, name=MySQL, group=db, description=null, link=null, enabled=true, alerts=[mysql], schedule=20], ComponentConfig [id=postgresql, name=PostgreSQL, group=db, description=null, link=null, enabled=true, alerts=[postgres], schedule=20]], groups=[GroupConfig [id=wf, name=Applications, collapsed=0], GroupConfig [id=rpa.grid, name=Bot Manager, collapsed=0], GroupConfig [id=ocr, name=OCR, collapsed=0], GroupConfig [id=db, name=Databases, collapsed=0]], alerts=[AlertConfig [id=ws.app, description=null, triggers=[AlertCheckConfig [metric=ws.app.status, type=MAJOR_OUTAGE, message=Web check failed, neq=0.0, eq=null, gte=null, gt=null, lte=null, lt=null, neqs=null, eqs=null, gtes=null, gts=null, ltes=null, lts=null, points=1, dependson=null, interval=null], AlertCheckConfig [metric=ws.app.http.code, type=MAJOR_OUTAGE, message=WorkSpace is not responding properly, neq=200.0, eq=null, gte=null, gt=null, lte=null, lt=null, neqs=null, eqs=null, gtes=null, gts=null, ltes=null, lts=null, points=1, dependson=null, interval=null]], enabled=true, dependson=null, templates=null, items=null], AlertConfig [id=wf.app, description=null, triggers=[AlertCheckConfig [metric=wf.app.status, type=MAJOR_OUTAGE, message=Web check failed, neq=0.0, eq=null, gte=null, gt=null, lte=null, lt=null, neqs=null, eqs=null, gtes=null, gts=null, ltes=null, lts=null, points=1, dependson=null, interval=null], AlertCheckConfig [metric=wf.app.http.code, type=MAJOR_OUTAGE, message=WorkFusion is not responding properly, neq=200.0, eq=null, gte=null, gt=null, lte=null, lt=null, neqs=null, eqs=null, gtes=null, gts=null, ltes=null, lts=null, points=1, dependson=null, interval=null]], enabled=true, dependson=null, templates=null, items=null], AlertConfig [id=rpa.hub, description=null, triggers=[AlertCheckConfig [metric=rpa.hub.status, type=MAJOR_OUTAGE, message=Web check failed, neq=0.0, eq=null, gte=null, gt=null, lte=null, lt=null, neqs=null, eqs=null, gtes=null, gts=null, ltes=null, lts=null, points=1, dependson=null, interval=null], AlertCheckConfig [metric=rpa.hub.http.code, type=MAJOR_OUTAGE, message=RPA Hub is not responding properly, neq=200.0, eq=null, gte=null, gt=null, lte=null, lt=null, neqs=null, eqs=null, gtes=null, gts=null, ltes=null, lts=null, points=1, dependson=null, interval=null]], enabled=true, dependson=null, templates=null, items=null], AlertConfig [id=rpa.node, description=null, triggers=[AlertCheckConfig [metric=rpa.node.status, type=MAJOR_OUTAGE, message=Web check failed, neq=0.0, eq=null, gte=null, gt=null, lte=null, lt=null, neqs=null, eqs=null, gtes=null, gts=null, ltes=null, lts=null, points=1, dependson=null, interval=null], AlertCheckConfig [metric=rpa.node.http.code, type=MAJOR_OUTAGE, message=RPA Node is not responding properly, neq=200.0, eq=null, gte=null, gt=null, lte=null, lt=null, neqs=null, eqs=null, gtes=null, gts=null, ltes=null, lts=null, points=1, dependson=null, interval=null]], enabled=true, dependson=null, templates=null, items=null], AlertConfig [id=mysql, description=null, triggers=[AlertCheckConfig [metric=mysql.query1.status, type=MAJOR_OUTAGE, message=Problem with mysql query, neq=0.0, eq=null, gte=null, gt=null, lte=null, lt=null, neqs=null, eqs=null, gtes=null, gts=null, ltes=null, lts=null, points=3, dependson=null, interval=null]], enabled=true, dependson=null, templates=null, items=null], AlertConfig [id=postgres, description=null, triggers=[AlertCheckConfig [metric=postgres.query1.status, type=MAJOR_OUTAGE, message=Problem with postgres query, neq=0.0, eq=null, gte=null, gt=null, lte=null, lt=null, neqs=null, eqs=null, gtes=null, gts=null, ltes=null, lts=null, points=3, dependson=null, interval=null]], enabled=true, dependson=null, templates=null, items=null]], checks=[CheckConfig [id=rpa.ct.disk, type=COMMAND, file=null, expression=wmic logicaldisk get size,freespace,caption, schedule=60, evaluate=[FunctionConfig [id=table.value.index, metric=, metricName=memfree, arg=0,C:,1, parameters={}, type=LONG, register=true, onFail=false], FunctionConfig [id=table.value.index, metric=, metricName=memtotal, arg=0,C:,2, parameters={}, type=LONG, register=true, onFail=false]], credentials=null, source=null, description=Get available disk space, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=rpa.ct.os, type=COMMAND, file=null, expression=wmic OS get Caption,OSArchitecture,FreePhysicalMemory,TotalVirtualMemorySize,FreeVirtualMemory,LastBootUpTime /format:list, schedule=60, evaluate=[FunctionConfig [id=properties, metric=null, metricName=null, arg=, parameters={}, type=LONG, register=true, onFail=false]], credentials=null, source=null, description=null, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=rpa.ct.computersystem, type=COMMAND, file=null, expression=wmic ComputerSystem get TotalPhysicalMemory /format:list, schedule=60, evaluate=[FunctionConfig [id=properties, metric=null, metricName=null, arg=, parameters={}, type=LONG, register=true, onFail=false]], credentials=null, source=null, description=Get total physical memory, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=rpa.ct.cpu, type=COMMAND, file=null, expression=wmic cpu get loadpercentage /format:list, schedule=60, evaluate=[FunctionConfig [id=properties, metric=null, metricName=null, arg=, parameters={}, type=LONG, register=true, onFail=false]], credentials=null, source=null, description=null, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=rpa.ct.java, type=COMMAND, file=null, expression=java -version, schedule=60, evaluate=[FunctionConfig [id=command.output, metric=, metricName=version, arg=, parameters={}, type=STRING, register=true, onFail=false]], credentials=null, source=null, description=Get java version, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=rpa.hub.slots, type=HTTP, file=null, expression=/grid/api/hub, schedule=30, evaluate=[FunctionConfig [id=http.json, metric=, metricName=waiting, arg=newSessionRequestCount, parameters={}, type=INT, register=true, onFail=false], FunctionConfig [id=http.json, metric=, metricName=free, arg=slotCounts.free, parameters={}, type=INT, register=true, onFail=false], FunctionConfig [id=http.json, metric=, metricName=max, arg=slotCounts.total, parameters={}, type=INT, register=true, onFail=false], FunctionConfig [id=expression, metric=, metricName=running, arg=%max% - %free%, parameters={}, type=INT, register=true, onFail=false]], credentials=null, source=RpaHub, description=Generate robot metrics from RPA Hub, parameters={request=GET, body={"configuration":["newSessionRequestCount","slotCounts"]}}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=rpa.hub, type=HTTP, file=null, expression=/grid/console, schedule=10, evaluate=[FunctionConfig [id=rpa.agent.items, metric=null, metricName=null, arg=nodes, parameters={}, type=LONG, register=true, onFail=false], FunctionConfig [id=tray.status.update, metric=null, metricName=null, arg=rpa, parameters={}, type=LONG, register=true, onFail=true]], credentials=null, source=RpaHub, description=Generates list of all nodes of a hub, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=rpa.node, type=HTTP, file=null, expression=/wd/hub/static/resource/hub.html, schedule=20, evaluate=null, credentials=null, source=RpaNode, description=null, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=wf.app, type=HTTP, file=null, expression=/workfusion/login, schedule=10, evaluate=[FunctionConfig [id=tray.status.update, metric=null, metricName=null, arg=workfusion, parameters={}, type=LONG, register=true, onFail=true]], credentials=null, source=WF, description=null, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=ws.app, type=HTTP, file=null, expression=/workspace/login, schedule=30, evaluate=null, credentials=null, source=WF, description=null, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=ocr.app, type=HTTP, file=null, expression=/, schedule=30, evaluate=[FunctionConfig [id=tray.status.update, metric=null, metricName=null, arg=ocr, parameters={}, type=LONG, register=true, onFail=true]], credentials=null, source=OCR, description=null, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=collector, type=JAVA, file=null, expression=null, schedule=60, evaluate=[FunctionConfig [id=action.events.log, metric=null, metricName=null, arg=, parameters={}, type=LONG, register=true, onFail=false]], credentials=null, source=null, description=null, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=mysql.query1, type=SQL, file=null, expression=select database() as db, schedule=60, evaluate=[FunctionConfig [id=sql.output, metric=, metricName=name, arg=db, parameters={}, type=STRING, register=true, onFail=false]], credentials=null, source=Mysql, description=null, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false], CheckConfig [id=postgres.query1, type=SQL, file=null, expression=select current_database() as db, schedule=60, evaluate=[FunctionConfig [id=sql.output, metric=, metricName=name, arg=db, parameters={}, type=STRING, register=true, onFail=false]], credentials=null, source=Postgres, description=null, parameters={}, tag=, templates=null, items=null, enabled=true, dependson=null, ns=, sslFactory=false]], datasources=[DataSourceConfiguration [id=WF, protocol=%wf_protocol%, host=%wf_hostname%, port=%wf_port%, db=null, type=HTTP, url=null, user=null, account=null], DataSourceConfiguration [id=OCR, protocol=%ocr_protocol%, host=%ocr_hostname%, port=%ocr_port%, db=null, type=HTTP, url=null, user=null, account=null], DataSourceConfiguration [id=RpaHub, protocol=%rpa_hub_protocol%, host=%rpa_hub_hostname%, port=%rpa_hub_port%, db=null, type=HTTP, url=null, user=null, account=null], DataSourceConfiguration [id=RpaNode, protocol=%rpa_hub_protocol%, host=%rpa_hub_hostname%, port=%rpa_node_port%, db=null, type=HTTP, url=null, user=null, account=null], DataSourceConfiguration [id=Mysql, protocol=null, host=null, port=null, db=null, type=MYSQL, url=jdbc:mysql://%db_hostname%:%mysql_port%/%mysql_db%?characterEncoding=UTF-8&autoReconnect=true&useSSL=false, user=%mysql_user%, account=null], DataSourceConfiguration [id=Postgres, protocol=null, host=null, port=null, db=null, type=POSTGRESQL, url=jdbc:postgresql://%db_hostname%:%postgres_port%/%postgres_db%, user=%postgres_user%, account=null]], environment={wf_protocol=http, wf_hostname=localhost, wf_port=15280, rpa_hub_hostname=localhost, rpa_hub_protocol=http, rpa_hub_port=15444, rpa_node_port=15410, db_hostname=localhost, mysql_port=15306, mysql_db=wfdb, mysql_user=mysqluser, mysql_password=mysqlpass, postgres_port=15423, postgres_db=virtualizer, postgres_user=pgsqluser, postgres_password=pgsqlpass, ocr_protocol=http, ocr_hostname=localhost, ocr_port=15580, apm_hostname=localhost}, dashboards=null, items={hubs=[{host=localhost, port=15444}]}, model=ModelConfig [backend='memory, source='null], commands=[CommandConfig [id=workfusion.start, type=http, schedule=null, expression=http://localhost:15100/api/processes/tomcat/start, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=workfusion.stop, type=http, schedule=null, expression=http://localhost:15100/api/processes/tomcat/stop, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=workfusion.open, type=command, schedule=null, expression=..\..\Applications\ChromiumPortable\ChromiumPortable.exe --proxy-server http://localhost:15280, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=s3storage.open, type=command, schedule=null, expression=..\..\Applications\ChromiumPortable\ChromiumPortable.exe --proxy-server http://localhost:15110, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=help.open, type=command, schedule=null, expression=..\..\Applications\ChromiumPortable\ChromiumPortable.exe --proxy-server https://kb.workfusion.com/display/RPAe, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=rpa-grid.open, type=command, schedule=null, expression=..\..\Applications\ChromiumPortable\ChromiumPortable.exe --proxy-server http://localhost:15100/rpa-grid, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=pm.open, type=command, schedule=null, expression=..\..\Applications\ChromiumPortable\ChromiumPortable.exe --proxy-server http://localhost:15100, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=rpa.recorder, type=command, schedule=null, expression=cmd.exe /c recorder.exe, source=null, credentials=null, parameters={directory=./../../Recorder, timeout=-1, wait=5000}, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=rpa.recorder.stop, type=command, schedule=null, expression=cmd.exe /c TASKKILL /IM recorder.exe /T /F, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=postgres.start, type=command, schedule=null, expression=cmd.exe /c bin\pg_ctl -D ..\data\postgresql -l pgsql.log start, source=null, credentials=null, parameters={directory=./../../Workfusion/postgresql, timeout=-1, wait=5000}, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=postgres.stop, type=command, schedule=null, expression=cmd.exe /c bin\pg_ctl -D ..\data\postgresql -l pgsql.log stop, source=null, credentials=null, parameters={directory=./../../Workfusion/postgresql, timeout=-1, wait=5000}, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=rpa.hub.start, type=http, schedule=null, expression=http://localhost:15100/api/processes/rpa.hub/start, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=rpa.hub.stop, type=http, schedule=null, expression=http://localhost:15100/api/processes/rpa.hub/stop, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=rpa.node.start, type=http, schedule=null, expression=http://localhost:15100/api/processes/rpa.node/start, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=rpa.node.stop, type=http, schedule=null, expression=http://localhost:15100/api/processes/rpa.node/stop, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=ocr.start, type=http, schedule=null, expression=http://localhost:15100/api/processes/ocr/start, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=ocr.stop, type=http, schedule=null, expression=http://localhost:15100/api/processes/ocr/stop, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=rpae.report, type=command, schedule=null, expression=powershell -ExecutionPolicy remotesigned -File rpae-report.ps1, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null], CommandConfig [id=rpae.logrotate, type=command, schedule=0 0 11 * * *, expression=powershell -ExecutionPolicy remotesigned -File logrotate.ps1, source=null, credentials=null, parameters=null, items=null, alerts=null, templates=null, enabled=true, ns=null]], auth=DISABLED] failed:

    **Property: target.model**
**    Value: E5470**
**    Reason: Failed to convert property value of type 'java.lang.String' to required type 'com.workfusion.status.config.ModelConfig' for property 'model'; nested exception is java.lang.IllegalStateException: Cannot convert value of type 'java.lang.String' to required type 'com.workfusion.status.config.ModelConfig' for property 'model': no matching editors or conversion strategy found**

Action:

Update your application’s configuration

Worked for me!

can we use rpa express and control tower without internet?

@karamjeet.kaur
Yes, you can do this without the internet connection. In this case you should have a network connection up and running for Bot Manager. For more details refer to the RPA Express Troubleshooting section
https://kb.workfusion.com/display/RPAe/Troubleshooting#expand-BotManagercannotbestarted

Have installed windows server 2012 R2 , the workfusion works for the first time then it is getting stuck in the splash screen. Any help would be helpful

@Mahesh_Ramaswamy_CT1
please collect and share the log files as described here https://kb.workfusion.com/display/RPAe/Troubleshooting#expand-ControlTowerlogs

Where you installed rpa go to that location and the RPA Then wfagent then logs-rpax then delete metrics,status-agent,status-agent-error and status-agent-process text files.
Then go to c:\RPAExpress\Recorder\configurations\org.eclipse.osgi.manager and delete .fileTableLock file.
Then again try to open Rpa express…it should work.

2 Likes

Yes after deleting the log files it worked. Thanks.

This window doesn’t shut down.It doesn’t show any error & also not starts. Nothing is shown in tray as well.

RPA_log.zip (3.3 MB)
Please check the attached zip log file…

@vaibhav_medhek

please try the solution below

1 Like

I have found this error…
Checked :- C:\RPAExpress\RPA\wfagent\rpaxwin.bat file.

RPA Express - fail to start due to failed property (target.model) conversion

Detailed Error log below. Advise for further information/resolution?

APPLICATION FAILED TO START

Does it have any solution???

@vaibhav_medhek
If you have java installed, please try to edit rpaxwin.bat file
set Java path and change it at the beginning of line 13

Still Splash screen stucks…

same error?