OCR Error in 1.1.9 Error Executing OcrAction

ocr
aws
ocr-issue
windows-server

#1

Still getting the same OCR error in 1.1.9

Error executing OcrAction
  com.workfusion.studio.rpa.recorder.model.playback.PlaybackException: Error executing TemplateAction[templateName=OcrAction.ftl,id=3,name=Optional[OcrAction],parent=-1,nextSibling=4,arguments=ActionArguments[varName=[recording],imageName=[C:\\Users\\rpatest\\Desktop\\Backup\\8-4 (2)\\OCR test\\1511369410304-anchor-1511369410335.apng],fullImageName=[1511369410304.png],xsi:type=[recorder:OcrAction, recorder:OcrAction],pollingInterval=[300],offsetX=[55],varType=[java.lang.String],offsetY=[-3],delay=[0],width=[148],actionDetails=[(to 'recording' rectangle 55 x -3)],height=[18],awaitTimeout=[5000]]]
      at com.workfusion.studio.rpa.recorder.model.playback.flow.StandardControlFlow.execute(StandardControlFlow.java:54)
      at com.workfusion.studio.rpa.recorder.model.playback.action.template.TemplateAction.execute(TemplateAction.java:27)
      at com.workfusion.studio.rpa.recorder.model.playback.action.template.TemplateAction.execute(TemplateAction.java:14)
      at com.workfusion.studio.rpa.recorder.model.playback.player.ActionPlayer.next(ActionPlayer.java:55)
      at com.workfusion.studio.rpa.recorder.player.PlaybackLogic.playNextAction(PlaybackLogic.java:153)
      at com.workfusion.studio.rpa.recorder.player.PlaybackLogic.run(PlaybackLogic.java:113)
      at java.lang.Thread.run(Thread.java:745)
  Caused by: org.openqa.selenium.WebDriverException: OCR task has failed : taskId=0 status=ProcessingFailed tries=1
Command duration or timeout: 166.94 seconds
Build info: version: '8.4.4', revision: 'e73f2bf5fc565c545ea6913c92cce4c1a2b8f871', time: '2017-12-04 13:17:22'
System info: host: 'WIN-BH4HVCVRLUT', ip: '172.16.2.6', os.name: 'Windows Server 2008 R2', os.arch: 'amd64', os.version: '6.1', java.version: '1.8.0_121'
Driver info: com.freedomoss.crowdcontrol.webharvest.selenium.wrapper.RemoteDriverWrapper
Capabilities [{imageSimilarityThreshold=0.8, webdriver.remote.sessionid=be38072c-cc6f-434d-971d-2ed685c9ca9c, CLOSE_ALL_WINDOWS=false, browserName=universal, takesScreenshot=true, javascriptEnabled=true, SEARCH_ALL_WINDOWS=true, platform=WINDOWS}]
Session ID: be38072c-cc6f-434d-971d-2ed685c9ca9c
      at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
      at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
      at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
      at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
      at org.openqa.selenium.remote.ErrorHandler.createThrowable(ErrorHandler.java:206)
      at org.openqa.selenium.remote.ErrorHandler.throwIfResponseFailed(ErrorHandler.java:158)
      at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:646)
      at org.openqa.selenium.remote.RemoteWebDriver.executeScript(RemoteWebDriver.java:545)
      at com.workfusion.rpa.helpers.RPA.executeScript(RPA.java:720)
      at com.workfusion.rpa.helpers.RPA.executeGroovyScript(RPA.java:768)
      at com.workfusion.rpa.helpers.Ocr.proccessImage(Ocr.java:90)
      at com.workfusion.rpa.helpers.Ocr.proccessImage(Ocr.java:35)
      at com.workfusion.rpa.helpers.Ocr$proccessImage.call(Unknown Source)
      at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:48)
      at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:113)
      at Script4.run(Script4.groovy:2)
      at com.workfusion.studio.rpa.recorder.model.playback.shell.GroovyShellWrapper.executeScript(GroovyShellWrapper.java:67)
      at com.workfusion.studio.rpa.recorder.model.playback.player.PlaybackContext.executeScript(PlaybackContext.java:70)
      at com.workfusion.studio.rpa.recorder.model.playback.action.template.TemplateAction.executeBehavior(TemplateAction.java:32)
      at com.workfusion.studio.rpa.recorder.model.playback.flow.StandardControlFlow.execute(StandardControlFlow.java:46)
      at com.workfusion.studio.rpa.recorder.model.playback.action.template.TemplateAction.execute(TemplateAction.java:27)
      at com.workfusion.studio.rpa.recorder.model.playback.action.template.TemplateAction.execute(TemplateAction.java:14)
      at com.workfusion.studio.rpa.recorder.model.playback.player.ActionPlayer.next(ActionPlayer.java:55)
      at com.workfusion.studio.rpa.recorder.player.PlaybackLogic.playNextAction(PlaybackLogic.java:153)
      at com.workfusion.studio.rpa.recorder.player.PlaybackLogic.run(PlaybackLogic.java:113)
      at java.lang.Thread.run(Thread.java:745)
  Caused by: org.openqa.selenium.remote.ScreenshotException: Screen shot has been taken
Build info: version: '8.4.4', revision: 'e73f2bf5fc565c545ea6913c92cce4c1a2b8f871', time: '2017-12-04 13:17:22'
System info: host: 'WIN-BH4HVCVRLUT', ip: '172.16.2.6', os.name: 'Windows Server 2008 R2', os.arch: 'amd64', os.version: '6.1', java.version: '1.8.0_121'
Driver info: driver.version: RemoteWebDriver
      at org.openqa.selenium.remote.ErrorHandler.throwIfResponseFailed(ErrorHandler.java:138)
      at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:646)
      at org.openqa.selenium.remote.RemoteWebDriver.executeScript(RemoteWebDriver.java:545)
      at com.workfusion.rpa.helpers.RPA.executeScript(RPA.java:720)
      at com.workfusion.rpa.helpers.RPA.executeGroovyScript(RPA.java:768)
      at com.workfusion.rpa.helpers.Ocr.proccessImage(Ocr.java:90)
      at com.workfusion.rpa.helpers.Ocr.proccessImage(Ocr.java:35)
      at com.workfusion.rpa.helpers.Ocr$proccessImage.call(Unknown Source)
      at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:48)
      at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:113)
      at Script4.run(Script4.groovy:2)
      at com.workfusion.studio.rpa.recorder.model.playback.shell.GroovyShellWrapper.executeScript(GroovyShellWrapper.java:67)
      at com.workfusion.studio.rpa.recorder.model.playback.player.PlaybackContext.executeScript(PlaybackContext.java:70)
      at com.workfusion.studio.rpa.recorder.model.playback.action.template.TemplateAction.executeBehavior(TemplateAction.java:32)
      at com.workfusion.studio.rpa.recorder.model.playback.flow.StandardControlFlow.execute(StandardControlFlow.java:46)
      at com.workfusion.studio.rpa.recorder.model.playback.action.template.TemplateAction.execute(TemplateAction.java:27)
      at com.workfusion.studio.rpa.recorder.model.playback.action.template.TemplateAction.execute(TemplateAction.java:14)
      at com.workfusion.studio.rpa.recorder.model.playback.player.ActionPlayer.next(ActionPlayer.java:55)
      at com.workfusion.studio.rpa.recorder.player.PlaybackLogic.playNextAction(PlaybackLogic.java:153)
      at com.workfusion.studio.rpa.recorder.player.PlaybackLogic.run(PlaybackLogic.java:113)
      at java.lang.Thread.run(Thread.java:745)
  Caused by: org.openqa.selenium.WebDriverException: OCR task has failed : taskId=0 status=ProcessingFailed tries=1
Build info: version: '8.4.4', revision: 'e73f2bf5fc565c545ea6913c92cce4c1a2b8f871', time: '2017-12-04 13:17:22'
System info: host: 'WIN-BH4HVCVRLUT', ip: '172.16.2.6', os.name: 'Windows Server 2008 R2', os.arch: 'amd64', os.version: '6.1', java.version: '1.8.0_121'
Driver info: driver.version: EventFiringWebDriver
      at com.workfusion.desktop.driver.ocr.impl.OcrClient$Waiting.fail(OcrClient.java:122)
      at com.workfusion.desktop.driver.ocr.impl.OcrClient.waitCompletion(OcrClient.java:106)
      at com.workfusion.desktop.driver.ocr.Ocr.proccessImage(Ocr.java:52)
      at com.workfusion.desktop.driver.ocr.Ocr$proccessImage$0.call(Unknown Source)
      at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:48)
      at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:113)
      at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:125)
      at Script1.run(Script1.groovy:8)
      at groovy.lang.GroovyShell.evaluate(GroovyShell.java:585)
      at groovy.lang.GroovyShell.evaluate(GroovyShell.java:623)
      at groovy.lang.GroovyShell.evaluate(GroovyShell.java:594)
      at com.workfusion.autoit.driver.AutoItDriver.executeScript(AutoItDriver.java:218)
      at com.workfusion.autoit.driver.AutoItDriver.executeScript(AutoItDriver.java:187)
      at com.workfusion.universal.driver.UniversalDriver.executeScript(UniversalDriver.java:139)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
      at java.lang.reflect.Method.invoke(Method.java:498)
      at org.openqa.selenium.support.events.EventFiringWebDriver$2.invoke(EventFiringWebDriver.java:81)
      at com.sun.proxy.$Proxy3.executeScript(Unknown Source)
      at org.openqa.selenium.support.events.EventFiringWebDriver.executeScript(EventFiringWebDriver.java:202)
      at org.openqa.selenium.remote.server.handler.ExecuteScript.call(ExecuteScript.java:54)
      at java.util.concurrent.FutureTask.run(FutureTask.java:266)
      at org.openqa.selenium.remote.server.DefaultSession$1.run(DefaultSession.java:176)
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
      at java.lang.Thread.run(Thread.java:745)

#2

@jon

Hi Jon, please post the recording with the action that is not working, we’ll have a look.

Thank you,
Alesia


#3

OCR (2).zip (14.0 KB)


#4

@jon
Hi Jon,
I cannot see the image you used in the action.

Could you please post a screenshot from the recording so I can see the anchor are and text you wanted to recognize.

Thank you.


#5

Screenshot

Sure thing


#6

@jon
Jon, you should change the anchor area. Choose the area that is always the same and is not a part of the caption area (as shown below).
anchor-ocr


#7

Still isn’t fixing the problem. Updated to 1.2


#8

I am STILL having this problem. Execution Error on OCR. I have tried adjusting the anchor

Error executing OcrAction
  com.workfusion.studio.rpa.recorder.playback.PlaybackException: Error executing TemplateAction[templateName=OcrAction.ftl,id=2,name=Optional[OcrAction],parent=-1,nextSibling=3,arguments=ActionArguments[varName=[recording],imageName=[C:\\Users\\rpatest\\Desktop\\Backup\\8-4 (2)\\OCR test\\1516726660244-anchor-1516726660266.apng],fullImageName=[1516726660244.png],xsi:type=[recorder:OcrAction, recorder:OcrAction],pollingInterval=[300],active=[true],offsetX=[99],offsetY=[21],delay=[0],width=[147],actionDetails=[(to 'recording' rectangle 99 x 21)],height=[14],awaitTimeout=[5000]]]
      at com.workfusion.studio.rpa.recorder.playback.flow.StandardControlFlow.execute(StandardControlFlow.java:54)
      at com.workfusion.studio.rpa.recorder.playback.action.template.TemplateAction.execute(TemplateAction.java:30)
      at com.workfusion.studio.rpa.recorder.playback.action.template.TemplateAction.execute(TemplateAction.java:17)
      at com.workfusion.studio.rpa.recorder.playback.player.ActionPlayer.next(ActionPlayer.java:53)
      at com.workfusion.studio.rpa.recorder.player.PlaybackLogic.playNextAction(PlaybackLogic.java:153)
      at com.workfusion.studio.rpa.recorder.player.PlaybackLogic.run(PlaybackLogic.java:113)
      at java.lang.Thread.run(Thread.java:745)
  Caused by: org.openqa.selenium.WebDriverException: OCR task has failed : taskId=1 status=ProcessingFailed tries=1
Command duration or timeout: 166.57 seconds
Build info: version: '8.4.5', revision: 'f4260441345d31500d1587ee0abfdfcd20e3a66a', time: '2017-12-18 09:30:31'
System info: host: 'WIN-BH4HVCVRLUT', ip: '172.16.2.6', os.name: 'Windows Server 2008 R2', os.arch: 'amd64', os.version: '6.1', java.version: '1.8.0_121'
Driver info: com.freedomoss.crowdcontrol.webharvest.selenium.wrapper.RemoteDriverWrapper
Capabilities [{imageSimilarityThreshold=0.8, webdriver.remote.sessionid=dca0cd6a-4845-4d30-87bf-25590c3e7c1d, CLOSE_ALL_WINDOWS=false, browserName=universal, takesScreenshot=true, javascriptEnabled=true, SEARCH_ALL_WINDOWS=true, platform=WINDOWS}]
Session ID: dca0cd6a-4845-4d30-87bf-25590c3e7c1d
      at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
      at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
      at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
      at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
      at org.openqa.selenium.remote.ErrorHandler.createThrowable(ErrorHandler.java:206)
      at org.openqa.selenium.remote.ErrorHandler.throwIfResponseFailed(ErrorHandler.java:158)
      at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:646)
      at org.openqa.selenium.remote.RemoteWebDriver.executeScript(RemoteWebDriver.java:545)
      at com.workfusion.rpa.helpers.RPA.executeScript(RPA.java:720)
      at com.workfusion.rpa.helpers.RPA.executeGroovyScript(RPA.java:768)
      at com.workfusion.rpa.helpers.Ocr.proccessImage(Ocr.java:90)
      at com.workfusion.rpa.helpers.Ocr.proccessImage(Ocr.java:35)
      at com.workfusion.rpa.helpers.Ocr$proccessImage.call(Unknown Source)
      at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:48)
      at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:113)
      at Script3.run(Script3.groovy:4)
      at com.workfusion.studio.rpa.recorder.playback.shell.GroovyShellWrapper.executeScript(GroovyShellWrapper.java:90)
      at com.workfusion.studio.rpa.recorder.playback.player.PlaybackContext.executeScript(PlaybackContext.java:65)
      at com.workfusion.studio.rpa.recorder.playback.action.template.TemplateAction.executeBehavior(TemplateAction.java:35)
      at com.workfusion.studio.rpa.recorder.playback.flow.StandardControlFlow.execute(StandardControlFlow.java:46)
      at com.workfusion.studio.rpa.recorder.playback.action.template.TemplateAction.execute(TemplateAction.java:30)
      at com.workfusion.studio.rpa.recorder.playback.action.template.TemplateAction.execute(TemplateAction.java:17)
      at com.workfusion.studio.rpa.recorder.playback.player.ActionPlayer.next(ActionPlayer.java:53)
      at com.workfusion.studio.rpa.recorder.player.PlaybackLogic.playNextAction(PlaybackLogic.java:153)
      at com.workfusion.studio.rpa.recorder.player.PlaybackLogic.run(PlaybackLogic.java:113)
      at java.lang.Thread.run(Thread.java:745)
  Caused by: org.openqa.selenium.remote.ScreenshotException: Screen shot has been taken
Build info: version: '8.4.5', revision: 'f4260441345d31500d1587ee0abfdfcd20e3a66a', time: '2017-12-18 09:30:31'
System info: host: 'WIN-BH4HVCVRLUT', ip: '172.16.2.6', os.name: 'Windows Server 2008 R2', os.arch: 'amd64', os.version: '6.1', java.version: '1.8.0_121'
Driver info: driver.version: RemoteWebDriver
      at org.openqa.selenium.remote.ErrorHandler.throwIfResponseFailed(ErrorHandler.java:138)
      at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:646)
      at org.openqa.selenium.remote.RemoteWebDriver.executeScript(RemoteWebDriver.java:545)
      at com.workfusion.rpa.helpers.RPA.executeScript(RPA.java:720)
      at com.workfusion.rpa.helpers.RPA.executeGroovyScript(RPA.java:768)
      at com.workfusion.rpa.helpers.Ocr.proccessImage(Ocr.java:90)
      at com.workfusion.rpa.helpers.Ocr.proccessImage(Ocr.java:35)
      at com.workfusion.rpa.helpers.Ocr$proccessImage.call(Unknown Source)
      at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:48)
      at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:113)
      at Script3.run(Script3.groovy:4)
      at com.workfusion.studio.rpa.recorder.playback.shell.GroovyShellWrapper.executeScript(GroovyShellWrapper.java:90)
      at com.workfusion.studio.rpa.recorder.playback.player.PlaybackContext.executeScript(PlaybackContext.java:65)
      at com.workfusion.studio.rpa.recorder.playback.action.template.TemplateAction.executeBehavior(TemplateAction.java:35)
      at com.workfusion.studio.rpa.recorder.playback.flow.StandardControlFlow.execute(StandardControlFlow.java:46)
      at com.workfusion.studio.rpa.recorder.playback.action.template.TemplateAction.execute(TemplateAction.java:30)
      at com.workfusion.studio.rpa.recorder.playback.action.template.TemplateAction.execute(TemplateAction.java:17)
      at com.workfusion.studio.rpa.recorder.playback.player.ActionPlayer.next(ActionPlayer.java:53)
      at com.workfusion.studio.rpa.recorder.player.PlaybackLogic.playNextAction(PlaybackLogic.java:153)
      at com.workfusion.studio.rpa.recorder.player.PlaybackLogic.run(PlaybackLogic.java:113)
      at java.lang.Thread.run(Thread.java:745)
  Caused by: org.openqa.selenium.WebDriverException: OCR task has failed : taskId=1 status=ProcessingFailed tries=1
Build info: version: '8.4.5', revision: 'f4260441345d31500d1587ee0abfdfcd20e3a66a', time: '2017-12-18 09:30:31'
System info: host: 'WIN-BH4HVCVRLUT', ip: '172.16.2.6', os.name: 'Windows Server 2008 R2', os.arch: 'amd64', os.version: '6.1', java.version: '1.8.0_121'
Driver info: driver.version: EventFiringWebDriver
      at com.workfusion.desktop.driver.ocr.impl.OcrClient$Waiting.fail(OcrClient.java:122)
      at com.workfusion.desktop.driver.ocr.impl.OcrClient.waitCompletion(OcrClient.java:106)
      at com.workfusion.desktop.driver.ocr.Ocr.proccessImage(Ocr.java:52)
      at com.workfusion.desktop.driver.ocr.Ocr$proccessImage$0.call(Unknown Source)
      at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:48)
      at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:113)
      at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:125)
      at Script1.run(Script1.groovy:8)
      at groovy.lang.GroovyShell.evaluate(GroovyShell.java:585)
      at groovy.lang.GroovyShell.evaluate(GroovyShell.java:623)
      at groovy.lang.GroovyShell.evaluate(GroovyShell.java:594)
      at com.workfusion.autoit.driver.AutoItDriver.executeScript(AutoItDriver.java:218)
      at com.workfusion.autoit.driver.AutoItDriver.executeScript(AutoItDriver.java:187)
      at com.workfusion.universal.driver.UniversalDriver.executeScript(UniversalDriver.java:139)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
      at java.lang.reflect.Method.invoke(Method.java:498)
      at org.openqa.selenium.support.events.EventFiringWebDriver$2.invoke(EventFiringWebDriver.java:81)
      at com.sun.proxy.$Proxy3.executeScript(Unknown Source)
      at org.openqa.selenium.support.events.EventFiringWebDriver.executeScript(EventFiringWebDriver.java:202)
      at org.openqa.selenium.remote.server.handler.ExecuteScript.call(ExecuteScript.java:54)
      at java.util.concurrent.FutureTask.run(FutureTask.java:266)
      at org.openqa.selenium.remote.server.DefaultSession$1.run(DefaultSession.java:176)
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
      at java.lang.Thread.run(Thread.java:745)![Capture|690x243](upload://6n1dd78AXvETAtjJDJIs8n94E1R.PNG)

OCR test.zip (10.3 KB)


#9

Jon, are you sure the image opens correctly on the screen and the anchor and capture areas are visible for OCR?
Please try running this sample recording (the image is practically the same as the one you used). Do you still get the same error?
OCR test.zip (19.4 KB)


#10

Yes, same error


#11

Jon, we’ve been trying to reproduce the error, but couldn’t.
Please send these logs:
C:\RPAExpress\OCR\logs
C:\Users%USERNAME%\workfusion-workspace.metadata

Thank you.


#12

logs.zip (23.1 KB)

My metadeta is too big of a file to upload (53 MB)


#13

@jon Jon, what version of Windows are you using?


#14

Windows Server 2008 R2 Datacenter


#15

@ashapkina Any chance there’s been an update on this?


#16

Hi Jon

Let’s update to version

Version 1.2.0-beta
WorkFusion RPA Express
Sunbird

In my case, OCR was able to be executed in this version

Thank you


#17

@y.abe Nope, I’m actually already on 1.2.0, mods just combined my new post about it with one of my old ones.


#18

@jon Jon, one more additional question: is your windows server running on Amazon EC2?


#19

Yes

-Post must be at least 10 characters-


#20

@jon
Jon, thank you for your patience.
The error occurs because of the Windows server OS running on Amazon. The current OCR license doesn’t support server OSs. We cannot solve this issue right now.
We will continue to investigate how we can solve it with the OCR licenses in the future versions.
Once we have a solution, I will post here.


OCR stopped working - There are no licenses error