OCR exception using tscon

gonzalomelov · November 20, 2018, 7:51am

Hi,

We have 2 environments, a testing and a production environment.

In testing we have successfully used tscon in rdp to a Windows 10. However, in production we have NullPointerException

We have attached the log file of the exception

rpa-node0-2018-11-19.0.log (53.0 KB)

ashapkina · November 20, 2018, 9:21am

Hi Gonzalo, is there any text in the region the bot has to ocr?

There is currently a bug in OCR: if there is no text in the target region (like on the screenshot below), the action fails with exception Failed to execute script. null

gonzalomelov · November 20, 2018, 1:11pm

It should be

Where can we see the image that the OCR takes when it’s running?

Thanks

ashapkina · November 21, 2018, 9:37am

@gonzalomelov I meant if there was any text on the screen that the bot had to ocr? You should see the execution if you connect to the server via RDP>

Maybe, you can share the script that you are running with sample data so we can test and see what what might cause the error?

ashapkina · November 27, 2018, 8:41am

Hi @gonzalomelov do you still have this issue? Could you share your script with sample data to test it?

gonzalomelov · November 27, 2018, 11:27am

@ashapkina Sorry for the late response. I haven’t validated it 100% but I think we have managed to get it work using tscon and QRes

Thanks!!

ashapkina · November 27, 2018, 11:28am

Thank you! Glad it got resolved