Problem with RPA Installation

Hey All,

I’ve been struggling to install RPA Express on a Cloud Instance. I am getting the famed 0x80070643 error, which I have read is because the Windows Firewall/Defender is up and running. This particular instance has that shot down, but I’m still having the issue.

MCAfee is running on this instance, but my company requires that to run on every cloud instance and it cannot be turned off. Would this cause an issue?

Log results are below:

[0898:0BDC][2017-05-03T08:55:38]i001: Burn v3.10.0.2103, Windows v6.1 (Build 7601: Service Pack 1), path: C:\WorkFusion\RPAExpressInstaller\RPAExpressInstaller.exe
[0898:0BDC][2017-05-03T08:55:38]i009: Command Line: ''
[0898:0BDC][2017-05-03T08:55:38]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\e032146\AppData\Local\Temp\WorkFusion_RPA_Express_20170503085538.log'
[0898:0BDC][2017-05-03T08:55:38]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\WorkFusion\RPAExpressInstaller\RPAExpressInstaller.exe'
[0898:0BDC][2017-05-03T08:55:38]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\WorkFusion\RPAExpressInstaller\'
[0898:0BDC][2017-05-03T08:55:38]i000: Unsetting variable 'WixBundleManufacturer'
[0898:0158][2017-05-03T08:55:38]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[0898:0158][2017-05-03T08:55:38]i000: Setting version variable 'WixBundleFileVersion' to value '1.0.1.0'
[0898:0BDC][2017-05-03T08:55:38]i100: Detect begin, 1 packages
[0898:0BDC][2017-05-03T08:55:38]i101: Detected package: WorkFusion_RPA_Express.msi, state: Absent, cached: Complete
[0898:0BDC][2017-05-03T08:55:38]i199: Detect complete, result: 0x0
[0898:0158][2017-05-03T08:55:41]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[0898:0BDC][2017-05-03T08:55:41]i200: Plan begin, 1 packages, action: Install
[0898:0BDC][2017-05-03T08:55:41]i000: Setting string variable 'WixBundleRollbackLog_WorkFusion_RPA_Express.msi' to value 'C:\Users\e032146\AppData\Local\Temp\WorkFusion_RPA_Express_20170503085538_000_WorkFusion_RPA_Express.msi_rollback.log'
[0898:0BDC][2017-05-03T08:55:41]i000: Setting string variable 'WixBundleLog_WorkFusion_RPA_Express.msi' to value 'C:\Users\e032146\AppData\Local\Temp\WorkFusion_RPA_Express_20170503085538_000_WorkFusion_RPA_Express.msi.log'
[0898:0BDC][2017-05-03T08:55:41]i201: Planned package: WorkFusion_RPA_Express.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[0898:0BDC][2017-05-03T08:55:41]i299: Plan complete, result: 0x0
[0898:0BDC][2017-05-03T08:55:41]i300: Apply begin
[0898:0BDC][2017-05-03T08:55:41]i010: Launching elevated engine process.
[0898:0BDC][2017-05-03T08:55:44]i011: Launched elevated engine process.
[0898:0BDC][2017-05-03T08:55:44]i012: Connected to elevated engine.
[0430:0948][2017-05-03T08:55:44]i358: Pausing automatic updates.
[0430:0948][2017-05-03T08:55:44]i359: Paused automatic updates.
[0430:0948][2017-05-03T08:55:44]i360: Creating a system restore point.
[0430:0948][2017-05-03T08:55:51]i361: Created a system restore point.
[0430:0948][2017-05-03T08:55:51]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fb38eac5-94d5-41e6-8c37-67800346d49b}, options: 0x4, disable resume: No
[0430:0948][2017-05-03T08:55:51]i320: Registering bundle dependency provider: {fb38eac5-94d5-41e6-8c37-67800346d49b}, version: 1.0.1.0
[0430:0948][2017-05-03T08:55:51]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fb38eac5-94d5-41e6-8c37-67800346d49b}, resume: Active, restart initiated: No, disable resume: No
[0430:0ED0][2017-05-03T08:55:51]i304: Verified existing payload: WorkFusion_RPA_Express.msi at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\WorkFusion RPA Express.msi.
[0430:0ED0][2017-05-03T08:55:52]i304: Verified existing payload: cab9982C9ED334B995466BCD48AD27A64F4 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab1.cab.
[0430:0ED0][2017-05-03T08:55:53]i304: Verified existing payload: cab1F5F79B2F33CFFA45DDB3CD0EA29F740 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab2.cab.
[0430:0ED0][2017-05-03T08:55:54]i304: Verified existing payload: cab8F2D4AEB2CB27F723213E78598674D2E at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab3.cab.
[0430:0ED0][2017-05-03T08:55:54]i304: Verified existing payload: cab91FA3D1A8615C577506E89CC498C3636 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab4.cab.
[0430:0ED0][2017-05-03T08:55:55]i304: Verified existing payload: cab768B9B22EBD55D63E07B2E8CA49446C5 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab5.cab.
[0430:0ED0][2017-05-03T08:55:55]i304: Verified existing payload: cab8FE7452F846F3AEC7CB559541A24E14A at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab6.cab.
[0430:0ED0][2017-05-03T08:55:55]i304: Verified existing payload: cab7BD0FE78BB5448A0531D667924DACAC7 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab7.cab.
[0430:0ED0][2017-05-03T08:55:56]i304: Verified existing payload: cab452F28ABF0ACF89A70329D81C8C794EB at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab8.cab.
[0430:0ED0][2017-05-03T08:55:56]i304: Verified existing payload: cabBAB383841BF20AEDCE7E413CB5004AF2 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab9.cab.
[0430:0ED0][2017-05-03T08:55:57]i304: Verified existing payload: cab028847F7DB2FDFCF800C39F6CFC978CE at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab10.cab.
[0430:0ED0][2017-05-03T08:55:57]i304: Verified existing payload: cab1884D50193E2A73CB67DF3F08075C05C at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab11.cab.
[0430:0ED0][2017-05-03T08:55:57]i304: Verified existing payload: cab716F7B47DAB6951FE023D39D1358C7C5 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab12.cab.
[0430:0ED0][2017-05-03T08:55:57]i304: Verified existing payload: cab0B19949DECA7F28288E02CE622A6316F at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab13.cab.
[0430:0ED0][2017-05-03T08:55:57]i304: Verified existing payload: cab8CDC30B4C37918FEF8927F0A35D4C125 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab14.cab.
[0430:0ED0][2017-05-03T08:55:58]i304: Verified existing payload: cabAA8A71522AA3043DBFD585830E4FFAA6 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab15.cab.
[0430:0ED0][2017-05-03T08:55:58]i304: Verified existing payload: cabA944A252B9526F733B7C91E652A25CFA at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab16.cab.
[0430:0ED0][2017-05-03T08:55:58]i304: Verified existing payload: cab3ED125278F56D7FB68AC167FBAB89133 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab17.cab.
[0430:0ED0][2017-05-03T08:55:58]i304: Verified existing payload: cabAA68FC9FB3DE164D87A63ABCF753EF96 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab18.cab.
[0430:0ED0][2017-05-03T08:55:59]i304: Verified existing payload: cab82188016E94425FB470C4FDF151B74BD at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab19.cab.
[0430:0ED0][2017-05-03T08:55:59]i304: Verified existing payload: cabD49114EEB607C1BCBF09EA6BB40A5F26 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab20.cab.
[0430:0ED0][2017-05-03T08:56:00]i304: Verified existing payload: cabAEA7824D964AAC019510166F3C1043F2 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab21.cab.
[0430:0ED0][2017-05-03T08:56:01]i304: Verified existing payload: cab9B02BD9418486677821775791A25F975 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab22.cab.
[0430:0ED0][2017-05-03T08:56:01]i304: Verified existing payload: cab31BC6086B5C65729D2416EEA6E5A531C at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab23.cab.
[0430:0ED0][2017-05-03T08:56:02]i304: Verified existing payload: cab939C3E09D2548918CD70FB2C2C1DE175 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab24.cab.
[0430:0ED0][2017-05-03T08:56:02]i304: Verified existing payload: cab993D5D8CF7AE5FD7AD1FE41EC5879D8D at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab25.cab.
[0430:0ED0][2017-05-03T08:56:02]i304: Verified existing payload: cabAC90B446AA8FE3333AF65B2CDEBCBAE3 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab26.cab.
[0430:0ED0][2017-05-03T08:56:03]i304: Verified existing payload: cab8CD2D491C08B4D93122E25196761EC5B at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab27.cab.
[0430:0ED0][2017-05-03T08:56:04]i304: Verified existing payload: cab7010453E381B4DE48ECB35C7B3D17B16 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab28.cab.
[0430:0ED0][2017-05-03T08:56:05]i304: Verified existing payload: cab63FCEF5DE81BB6842CD8C9AF4A8D0C4C at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab29.cab.
[0430:0ED0][2017-05-03T08:56:05]i304: Verified existing payload: cabDC3C8448B1B02942391040AB41CE7277 at path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\cab30.cab.
[0430:0948][2017-05-03T08:56:05]i323: Registering package dependency provider: {940B81FE-080D-4F90-9869-DFDF868F13FD}, version: 1.0.1, package: WorkFusion_RPA_Express.msi
[0430:0948][2017-05-03T08:56:05]i301: Applying execute package: WorkFusion_RPA_Express.msi, action: Install, path: C:\ProgramData\Package Cache\{940B81FE-080D-4F90-9869-DFDF868F13FD}v1.0.1\resources\WorkFusion RPA Express.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" WIXBUNDLEORIGINALSOURCE="C:\WorkFusion\RPAExpressInstaller\RPAExpressInstaller.exe"'
[0430:0948][2017-05-03T10:19:53]e000: Error 0x80070643: Failed to install MSI package.
[0430:0948][2017-05-03T10:19:53]e000: Error 0x80070643: Failed to execute MSI package.
[0898:0BDC][2017-05-03T10:19:53]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0898:0BDC][2017-05-03T10:19:53]i319: Applied execute package: WorkFusion_RPA_Express.msi, result: 0x80070643, restart: None
[0898:0BDC][2017-05-03T10:19:53]e000: Error 0x80070643: Failed to execute MSI package.
[0430:0948][2017-05-03T10:19:53]i301: Applying rollback package: WorkFusion_RPA_Express.msi, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" WIXBUNDLEORIGINALSOURCE="C:\WorkFusion\RPAExpressInstaller\RPAExpressInstaller.exe"'
[0898:0BDC][2017-05-03T10:24:13]i319: Applied rollback package: WorkFusion_RPA_Express.msi, result: 0x0, restart: None
[0430:0948][2017-05-03T10:24:13]i329: Removed package dependency provider: {940B81FE-080D-4F90-9869-DFDF868F13FD}, package: WorkFusion_RPA_Express.msi
[0430:0948][2017-05-03T10:24:13]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fb38eac5-94d5-41e6-8c37-67800346d49b}, resume: None, restart: None, disable resume: No
[0430:0948][2017-05-03T10:24:13]i330: Removed bundle dependency provider: {fb38eac5-94d5-41e6-8c37-67800346d49b}
[0430:0948][2017-05-03T10:24:13]i352: Removing cached bundle: {fb38eac5-94d5-41e6-8c37-67800346d49b}, from path: C:\ProgramData\Package Cache\{fb38eac5-94d5-41e6-8c37-67800346d49b}\
[0430:0948][2017-05-03T10:24:13]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fb38eac5-94d5-41e6-8c37-67800346d49b}, resume: None, restart initiated: No, disable resume: No
[0898:0BDC][2017-05-03T10:24:13]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
.8 KB)

Thanks!

Hi Jason_Preis,

the error 0x80070643 is related to the firewall or anti-virus as described in our Troubleshooting guide:

https://kb.workfusion.com/display/RPAe/Troubleshooting#expand-Errorcode0x80070643

Can you temporary disable McAffe during installation and then enable back?