RPA Express Downloader Timeout

Hi,

I’m trying to download RPA express, but it is failing. In short, the RPAExpressDownloader seems to be timing out and the download progress bar never starts. I keep waiting for ever and the bar never progresses until it finally gives up.

Steps taken:

  1. Click on Download Now from the email link I got after registering on the WF Express website
  2. Download pop-up opens up, but the progress bar never starts.

I tried checking the forum for posts like this one, but they do not seem to have an answer.

Below is a sample of the log.
Amazon Information: 0 : Start RPAExpress downloader
DateTime=2018-06-22T18:08:35.6899117Z
Amazon Verbose: 0 : Single encoded /release/2.0.1/RPAExpressInstaller/version.txt with endpoint https://rpax-release.s3.amazonaws.com/ for canonicalization: /release/2.0.1/RPAExpressInstaller/version.txt
DateTime=2018-06-22T18:08:36.3389143Z
Amazon Verbose: 1 : Single encoded /release/2.0.1/RPAExpressInstaller/RPAExpressInstaller.exe with endpoint https://rpax-release.s3.amazonaws.com/ for canonicalization: /release/2.0.1/RPAExpressInstaller/RPAExpressInstaller.exe
DateTime=2018-06-22T18:08:36.3389143Z
Amazon Verbose: 2 : Single encoded /release/2.0.1/RPAExpressInstaller/resources/WorkFusionControlTower.msi with endpoint https://rpax-release.s3.amazonaws.com/ for canonicalization: /release/2.0.1/RPAExpressInstaller/resources/WorkFusionControlTower.msi
DateTime=2018-06-22T18:08:37.1311126Z
Amazon Verbose: 3 : Single encoded /release/2.0.1/RPAExpressInstaller/resources/WorkFusionMinio.msi with endpoint https://rpax-release.s3.amazonaws.com/ for canonicalization: /release/2.0.1/RPAExpressInstaller/resources/WorkFusionMinio.msi
DateTime=2018-06-22T18:08:38.1566318Z
Amazon Verbose: 4 : Single encoded /release/2.0.1/RPAExpressInstaller/resources/WorkFusionOCR.msi with endpoint https://rpax-release.s3.amazonaws.com/ for canonicalization: /release/2.0.1/RPAExpressInstaller/resources/WorkFusionOCR.msi
DateTime=2018-06-22T18:08:39.1398480Z
Amazon Verbose: 5 : Single encoded /release/2.0.1/RPAExpressInstaller/resources/WorkFusionRPA.msi with endpoint https://rpax-release.s3.amazonaws.com/ for canonicalization: /release/2.0.1/RPAExpressInstaller/resources/WorkFusionRPA.msi
DateTime=2018-06-22T18:08:40.1399795Z
Amazon Verbose: 6 : Single encoded /release/2.0.1/RPAExpressInstaller/resources/WorkFusionRPAExpress.msi with endpoint https://rpax-release.s3.amazonaws.com/ for canonicalization: /release/2.0.1/RPAExpressInstaller/resources/WorkFusionRPAExpress.msi
DateTime=2018-06-22T18:08:41.1316535Z
Amazon Verbose: 7 : Single encoded /release/2.0.1/RPAExpressInstaller/resources/WorkFusionStudio.msi with endpoint https://rpax-release.s3.amazonaws.com/ for canonicalization: /release/2.0.1/RPAExpressInstaller/resources/WorkFusionStudio.msi
DateTime=2018-06-22T18:08:42.1342393Z
Amazon Error: 1 : An exception of type WebException was handled in ErrorHandler., System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetResponse()
at Amazon.Runtime.Internal.HttpRequest.GetResponse()
at Amazon.Runtime.Internal.HttpHandler`1.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.RedirectHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.Unmarshaller.InvokeSync(IExecutionContext executionContext)
at Amazon.S3.Internal.AmazonS3ResponseHandler.InvokeSync(IExecutionContext executionContext)
at Amazon.Runtime.Internal.ErrorHandler.InvokeSync(IExecutionContext executionContext)
DateTime=2018-06-22T18:08:46.3899041Z

hi @srinivas_bhask. There was an issue on our side and it was fixed in the morning, so you can try to download once again.

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