RPA Express installation error version

I encountered the following error when I tried to install RPA Express version

Workfusion Control Tower & Workspace
Backup databases error:
Service WorkFusionMySQLService was not found on computer ‘.’.

Did anybody encounter the same issue before and how did you solve it?

Thanks.Error%20messageWorkFusion_RPA_Express_20180410094805_001_WorkFusionControlTower.log (3.9 MB)

Hi Shubin, can you send us the installations logs? They are located at C:\Users\user\AppData\Local\Temp

@liu_shubinfdyQ Thank you for sending the logs, we’ll have a look. But please respond in the topic on the forum, not via email - I saw your email by accident, it could have been lost.

Hi Shubin, sorry for delay. Instead of updating RPA Express, delete the old version (check that the folder C:\RPAExpress) has been deleted, and then install the new version.

I deleted the record related to “WorkFusionMySQLService” usingin regedit as shown in the attachment and the issue was resolved.

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