RPA Help Videos: sound not playing


I’m not getting sound on any of the help videos in RPA’s Welcome page. The volume on my machine is operating, and the mute icon on the video does not function; when I click it, the volume bar appears and fades very quickly. I have tried reinstalling the program with no luck. Any direction on how to get these to work properly?

eg. below:


Dear @Dave_Anderl,

the videos are available on our KB.
Use the link https://kb.workfusion.com/display/RPAe/How+to+Use+RPA+Recorder
and try to watch the videos there.
Let us know if it helps.