RPAe Installation: Update admin user error

Dear Team,

When I try installing RPA EXPRESS, the error that “Update admin user error: Update admin user in PostgreSQL database was failed.” occurred.

I did reboot my computer but I got the same error.
(URL: RPAe Installation Error)

Do you have any troubleshooting? Could you tell me how to solve this problem.

Regards,
KAZUKI!

Hi @kazukiendou

Please check that port 15423 is not blocked on your machine.

If it is not blocked, please start the installation again.
I the same error occurs and the error message pop-up appears:

  • do not press OK on the pop-up
  • go to C:\RPAExpress\Workfusion\data\postgresql\pg_log, zip all logs and post here
  • then you can press OK on the error message pop-up and roll back the installation.

Thank you.

Hi @kazukiendou

Do you still have this issue with the installation?
If you do - could you please send the logs I asked for in the previous post.

Thank you.

1 Like

Hi @ashapkina
I got the same error,
Below are my logs.

[2AD0:1DAC][2018-08-22T17:11:55]i001: Burn v3.11.0.1701, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\kallgou\AppData\Local\Temp{D376493C-8D14-44F7-B938-FFB75CB8DCFD}.cr\RPAExpressInstaller.exe
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘ProductShortName’ to value ‘RPA Express’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘ProductLauncher’ to value ‘[INSTALLDIR]\RPA\wfagent\express.vbs’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘INSTALLDIR’ to value ‘C:\RPAExpress’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘MainPackageId’ to value ‘WorkFusionRPAExpress’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘BundlePackagesState’ to value ‘’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘BundlePackagesList’ to value ‘’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘VC2013Redist_x64_FileHash’ to value ‘8BF41BA9EEF02D30635A10433817DBB6886DA5A2’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘ABBYY_SDK11_License_Server_FileHash’ to value ‘2AF0323F09F170CCE9776FB244E2E7604C899844’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘WorkFusionRPAExpress_FileHash’ to value ‘3B2F4D90E291B9FF9EE2BEDB19DF6BFEF5BDF977’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘WorkFusionControlTower_FileHash’ to value ‘5251D7A2915BD437A509564E58124CF0D8ACBBEE’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘WorkFusionOCR_FileHash’ to value ‘498361B41B03BD59C590D73697DD2B9C528BD89A’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘WorkFusionMinio_FileHash’ to value ‘11BB8FC2800097172DE4C0CF6F20CE8B12368413’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘WorkFusionRPA_FileHash’ to value ‘376DAA6B893B7E52108A86A0BC2B0E30A5ED4624’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘WorkFusionStudio_FileHash’ to value ‘A5BC878032C32FD757DAF55E8634DDDFF80AB46D’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘RESTORE_LATEST_BACKUP’ to value ‘’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘ENVIRONMENT’ to value ‘Server,Dev’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘BOT_COUNT’ to value ‘1’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘ADMIN_USERNAME’ to value ‘’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing hidden variable ‘ADMIN_PASSWORD’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘CT_HOSTNAME’ to value ‘’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘ANALYTICS_ACCEPTED’ to value ‘1’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Initializing string variable ‘EMAIL’ to value ‘’
[2AD0:1DAC][2018-08-22T17:11:55]i009: Command Line: ‘-burn.clean.room=C:\Users\kallgou\Downloads\RPAExpressInstaller\RPAExpressInstaller.exe -burn.filehandle.attached=240 -burn.filehandle.self=248’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\kallgou\Downloads\RPAExpressInstaller\RPAExpressInstaller.exe’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\kallgou\Downloads\RPAExpressInstaller’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\kallgou\AppData\Local\Temp\WorkFusion_RPA_Express_20180822171155.log’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘WorkFusion’
[2AD0:1DAC][2018-08-22T17:11:55]i000: Loading managed bootstrapper application.
[2AD0:1DAC][2018-08-22T17:11:55]i000: Creating BA thread to run asynchronously.
[2AD0:2950][2018-08-22T17:11:56]i000: Running the Custom WiX BA.
[2AD0:2950][2018-08-22T17:11:56]i000: Setting string variable ‘BootstrapperDisplayMode’ to value ‘Full’
[2AD0:2950][2018-08-22T17:11:56]i000: Custom BA - Load resources from path: Localization/Resources.en-US.xaml
[2AD0:2950][2018-08-22T17:11:57]i000: Processing commandline arguments.
[2AD0:1DAC][2018-08-22T17:11:57]i100: Detect begin, 9 packages
[2AD0:2950][2018-08-22T17:11:57]i000: Creating a main UI.
[2AD0:1DAC][2018-08-22T17:11:57]i000: Setting numeric variable ‘PrevInstallDirExist’ to value 1
[2AD0:1DAC][2018-08-22T17:11:57]i000: Setting string variable ‘NETFRAMEWORK45’ to value ‘379893’
[2AD0:1DAC][2018-08-22T17:11:57]i000: Setting string variable ‘VC2013RedistX64’ to value ‘12.0.30501.0’
[2AD0:1DAC][2018-08-22T17:11:57]i000: Setting string variable ‘ABBYYSDK11LicenseServer’ to value ‘11.119.82.1041135’
[2AD0:1DAC][2018-08-22T17:11:57]i052: Condition ‘PrevInstallDirExist’ evaluates to true.
[2AD0:1DAC][2018-08-22T17:11:57]i000: Setting string variable ‘INSTALLDIR’ to value ‘C:\RPAExpress’
[2AD0:1DAC][2018-08-22T17:11:57]i052: Condition ‘NETFRAMEWORK45 >= 378389’ evaluates to true.
[2AD0:1DAC][2018-08-22T17:11:57]i052: Condition ‘VC2013RedistX64’ evaluates to true.
[2AD0:1DAC][2018-08-22T17:11:57]i052: Condition ‘ABBYYSDK11LicenseServer’ evaluates to true.
[2AD0:1DAC][2018-08-22T17:11:58]i101: Detected package: NetFx45Web, state: Present, cached: None
[2AD0:1DAC][2018-08-22T17:11:58]i101: Detected package: VC2013Redist_x64, state: Present, cached: Complete
[2AD0:1DAC][2018-08-22T17:11:58]i101: Detected package: ABBYY_SDK11_License_Server, state: Present, cached: Complete
[2AD0:1DAC][2018-08-22T17:11:58]i101: Detected package: WorkFusionRPAExpress, state: Present, cached: Complete
[2AD0:1DAC][2018-08-22T17:11:58]i104: Detected package: WorkFusionRPAExpress, feature: RPAExpress, state: Local
[2AD0:1DAC][2018-08-22T17:11:58]i101: Detected package: WorkFusionControlTower, state: Absent, cached: Complete
[2AD0:1DAC][2018-08-22T17:11:58]i104: Detected package: WorkFusionControlTower, feature: ControlTower, state: Absent
[2AD0:1DAC][2018-08-22T17:11:58]i101: Detected package: WorkFusionOCR, state: Absent, cached: Complete
[2AD0:1DAC][2018-08-22T17:11:58]i104: Detected package: WorkFusionOCR, feature: OCR, state: Absent
[2AD0:1DAC][2018-08-22T17:11:58]i101: Detected package: WorkFusionMinio, state: Absent, cached: Complete
[2AD0:1DAC][2018-08-22T17:11:58]i104: Detected package: WorkFusionMinio, feature: Minio, state: Absent
[2AD0:1DAC][2018-08-22T17:11:58]i101: Detected package: WorkFusionRPA, state: Absent, cached: Complete
[2AD0:1DAC][2018-08-22T17:11:58]i104: Detected package: WorkFusionRPA, feature: RPA, state: Absent
[2AD0:1DAC][2018-08-22T17:11:58]i104: Detected package: WorkFusionRPA, feature: RPAGrid, state: Absent
[2AD0:1DAC][2018-08-22T17:11:58]i104: Detected package: WorkFusionRPA, feature: RPAHub, state: Absent
[2AD0:1DAC][2018-08-22T17:11:58]i104: Detected package: WorkFusionRPA, feature: RPABots, state: Absent
[2AD0:1DAC][2018-08-22T17:11:58]i101: Detected package: WorkFusionStudio, state: Absent, cached: Complete
[2AD0:1DAC][2018-08-22T17:11:58]i104: Detected package: WorkFusionStudio, feature: Studio, state: Absent
[2AD0:1DAC][2018-08-22T17:11:58]i052: Condition ‘VersionNT64’ evaluates to true.
[2AD0:1DAC][2018-08-22T17:11:58]i052: Condition ‘VersionNT64 >= v6.1’ evaluates to true.
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionRPAExpress’ default requested state - Present
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionRPAExpress’ feature ‘RPAExpress’ default requested state - Local
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionControlTower’ default requested state - Present
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionControlTower’ feature ‘ControlTower’ default requested state - Local
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionOCR’ default requested state - Present
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionOCR’ feature ‘OCR’ default requested state - Local
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionMinio’ default requested state - Present
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionMinio’ feature ‘Minio’ default requested state - Local
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionRPA’ default requested state - Present
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionRPA’ feature ‘RPA’ default requested state - Local
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionRPA’ feature ‘RPAGrid’ default requested state - Local
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionRPA’ feature ‘RPAHub’ default requested state - Local
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionRPA’ feature ‘RPABots’ default requested state - Local
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionStudio’ default requested state - Present
[2AD0:1DAC][2018-08-22T17:11:58]i000: Custom BA: package ‘WorkFusionStudio’ feature ‘Studio’ default requested state - Local
[2AD0:1DAC][2018-08-22T17:11:58]i199: Detect complete, result: 0x0
[2AD0:2950][2018-08-22T17:12:12]i000: Setting string variable ‘ADMIN_USERNAME’ to value ‘gouthammanit’
[2AD0:2950][2018-08-22T17:12:30]i000: Setting hidden variable ‘ADMIN_PASSWORD’
[2AD0:2950][2018-08-22T17:12:31]i052: Condition ‘WixBundleElevated=1’ evaluates to false.
[2AD0:1DAC][2018-08-22T17:12:34]i200: Plan begin, 9 packages, action: Install
[2AD0:1DAC][2018-08-22T17:12:35]i000: Custom BA: package ‘WorkFusionRPAExpress’ selected requested state - Present
[2AD0:1DAC][2018-08-22T17:12:35]i000: Custom BA: package ‘WorkFusionControlTower’ selected requested state - Present
[2AD0:1DAC][2018-08-22T17:12:35]i000: Custom BA: package ‘WorkFusionOCR’ selected requested state - Present
[2AD0:1DAC][2018-08-22T17:12:35]i000: Custom BA: package ‘WorkFusionMinio’ selected requested state - Present
[2AD0:1DAC][2018-08-22T17:12:35]i000: Custom BA: package ‘WorkFusionRPA’ selected requested state - Present
[2AD0:1DAC][2018-08-22T17:12:35]i000: Custom BA: package ‘WorkFusionRPA’ feature ‘RPA’ selected requested state - Local
[2AD0:1DAC][2018-08-22T17:12:35]i000: Custom BA: package ‘WorkFusionRPA’ feature ‘RPAGrid’ selected requested state - Local
[2AD0:1DAC][2018-08-22T17:12:35]i000: Custom BA: package ‘WorkFusionRPA’ feature ‘RPAHub’ selected requested state - Local
[2AD0:1DAC][2018-08-22T17:12:35]i000: Custom BA: package ‘WorkFusionRPA’ feature ‘RPABots’ selected requested state - Local
[2AD0:1DAC][2018-08-22T17:12:35]i000: Custom BA: package ‘WorkFusionStudio’ selected requested state - Present
[2AD0:1DAC][2018-08-22T17:12:36]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web
[2AD0:1DAC][2018-08-22T17:12:36]i052: Condition ‘VersionNT64’ evaluates to true.
[2AD0:1DAC][2018-08-22T17:12:36]w321: Skipping dependency registration on package with no dependency providers: VC2013Redist_x64
[2AD0:1DAC][2018-08-22T17:12:36]w321: Skipping dependency registration on package with no dependency providers: ABBYY_SDK11_License_Server
[2AD0:1DAC][2018-08-22T17:12:36]i000: Custom BA plan: Package - WorkFusionRPAExpress; Requested state - Present
[2AD0:1DAC][2018-08-22T17:12:36]i204: Plan 1 msi features for package: WorkFusionRPAExpress
[2AD0:1DAC][2018-08-22T17:12:36]i000: Custom BA plan: Package - WorkFusionRPAExpress; Feature - RPAExpress; Requested state - Local
[2AD0:1DAC][2018-08-22T17:12:36]i203: Planned feature: RPAExpress, state: Local, default requested: Unknown, ba requested: Local, execute action: None, rollback action: None
[2AD0:1DAC][2018-08-22T17:12:36]i000: Custom BA plan: Package - WorkFusionControlTower; Requested state - Present
[2AD0:1DAC][2018-08-22T17:12:36]i204: Plan 1 msi features for package: WorkFusionControlTower
[2AD0:1DAC][2018-08-22T17:12:36]i000: Custom BA plan: Package - WorkFusionControlTower; Feature - ControlTower; Requested state - Local
[2AD0:1DAC][2018-08-22T17:12:36]i203: Planned feature: ControlTower, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
[2AD0:1DAC][2018-08-22T17:12:36]i000: Setting string variable ‘WixBundleRollbackLog_WorkFusionControlTower’ to value ‘C:\Users\kallgou\AppData\Local\Temp\WorkFusion_RPA_Express_20180822171155_000_WorkFusionControlTower_rollback.log’
[2AD0:1DAC][2018-08-22T17:12:36]i000: Setting string variable ‘WixBundleLog_WorkFusionControlTower’ to value ‘C:\Users\kallgou\AppData\Local\Temp\WorkFusion_RPA_Express_20180822171155_000_WorkFusionControlTower.log’
[2AD0:1DAC][2018-08-22T17:12:59]i000: Custom BA plan: Package - WorkFusionOCR; Requested state - Present
[2AD0:1DAC][2018-08-22T17:12:59]i204: Plan 1 msi features for package: WorkFusionOCR
[2AD0:1DAC][2018-08-22T17:12:59]i000: Custom BA plan: Package - WorkFusionOCR; Feature - OCR; Requested state - Local
[2AD0:1DAC][2018-08-22T17:12:59]i203: Planned feature: OCR, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
[2AD0:1DAC][2018-08-22T17:12:59]i000: Setting string variable ‘WixBundleRollbackLog_WorkFusionOCR’ to value ‘C:\Users\kallgou\AppData\Local\Temp\WorkFusion_RPA_Express_20180822171155_001_WorkFusionOCR_rollback.log’
[2AD0:1DAC][2018-08-22T17:12:59]i000: Setting string variable ‘WixBundleLog_WorkFusionOCR’ to value ‘C:\Users\kallgou\AppData\Local\Temp\WorkFusion_RPA_Express_20180822171155_001_WorkFusionOCR.log’
[2AD0:1DAC][2018-08-22T17:13:23]i000: Custom BA plan: Package - WorkFusionMinio; Requested state - Present
[2AD0:1DAC][2018-08-22T17:13:23]i204: Plan 1 msi features for package: WorkFusionMinio
[2AD0:1DAC][2018-08-22T17:13:23]i000: Custom BA plan: Package - WorkFusionMinio; Feature - Minio; Requested state - Local
[2AD0:1DAC][2018-08-22T17:13:23]i203: Planned feature: Minio, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
[2AD0:1DAC][2018-08-22T17:13:23]i000: Setting string variable ‘WixBundleRollbackLog_WorkFusionMinio’ to value ‘C:\Users\kallgou\AppData\Local\Temp\WorkFusion_RPA_Express_20180822171155_002_WorkFusionMinio_rollback.log’
[2AD0:1DAC][2018-08-22T17:13:23]i000: Setting string variable ‘WixBundleLog_WorkFusionMinio’ to value ‘C:\Users\kallgou\AppData\Local\Temp\WorkFusion_RPA_Express_20180822171155_002_WorkFusionMinio.log’
[2AD0:1DAC][2018-08-22T17:13:24]i000: Custom BA plan: Package - WorkFusionRPA; Requested state - Present
[2AD0:1DAC][2018-08-22T17:13:24]i204: Plan 4 msi features for package: WorkFusionRPA
[2AD0:1DAC][2018-08-22T17:13:24]i000: Custom BA plan: Package - WorkFusionRPA; Feature - RPA; Requested state - Local
[2AD0:1DAC][2018-08-22T17:13:24]i203: Planned feature: RPA, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
[2AD0:1DAC][2018-08-22T17:13:24]i000: Custom BA plan: Package - WorkFusionRPA; Feature - RPAGrid; Requested state - Local
[2AD0:1DAC][2018-08-22T17:13:24]i203: Planned feature: RPAGrid, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
[2AD0:1DAC][2018-08-22T17:13:24]i000: Custom BA plan: Package - WorkFusionRPA; Feature - RPAHub; Requested state - Local
[2AD0:1DAC][2018-08-22T17:13:24]i203: Planned feature: RPAHub, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
[2AD0:1DAC][2018-08-22T17:13:24]i000: Custom BA plan: Package - WorkFusionRPA; Feature - RPABots; Requested state - Local
[2AD0:1DAC][2018-08-22T17:13:24]i203: Planned feature: RPABots, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
[2AD0:1DAC][2018-08-22T17:13:24]i000: Setting string variable ‘WixBundleRollbackLog_WorkFusionRPA’ to value ‘C:\Users\kallgou\AppData\Local\Temp\WorkFusion_RPA_Express_20180822171155_003_WorkFusionRPA_rollback.log’
[2AD0:1DAC][2018-08-22T17:13:24]i000: Setting string variable ‘WixBundleLog_WorkFusionRPA’ to value ‘C:\Users\kallgou\AppData\Local\Temp\WorkFusion_RPA_Express_20180822171155_003_WorkFusionRPA.log’
[2AD0:1DAC][2018-08-22T17:13:31]i000: Custom BA plan: Package - WorkFusionStudio; Requested state - Present
[2AD0:1DAC][2018-08-22T17:13:31]i204: Plan 1 msi features for package: WorkFusionStudio
[2AD0:1DAC][2018-08-22T17:13:31]i000: Custom BA plan: Package - WorkFusionStudio; Feature - Studio; Requested state - Local
[2AD0:1DAC][2018-08-22T17:13:31]i203: Planned feature: Studio, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove
[2AD0:1DAC][2018-08-22T17:13:31]i000: Setting string variable ‘WixBundleRollbackLog_WorkFusionStudio’ to value ‘C:\Users\kallgou\AppData\Local\Temp\WorkFusion_RPA_Express_20180822171155_004_WorkFusionStudio_rollback.log’
[2AD0:1DAC][2018-08-22T17:13:31]i000: Setting string variable ‘WixBundleLog_WorkFusionStudio’ to value ‘C:\Users\kallgou\AppData\Local\Temp\WorkFusion_RPA_Express_20180822171155_004_WorkFusionStudio.log’
[2AD0:1DAC][2018-08-22T17:13:48]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2AD0:1DAC][2018-08-22T17:13:48]i201: Planned package: VC2013Redist_x64, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2AD0:1DAC][2018-08-22T17:13:48]i201: Planned package: ABBYY_SDK11_License_Server, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2AD0:1DAC][2018-08-22T17:13:48]i201: Planned package: WorkFusionRPAExpress, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
[2AD0:1DAC][2018-08-22T17:13:48]i201: Planned package: WorkFusionControlTower, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[2AD0:1DAC][2018-08-22T17:13:48]i201: Planned package: WorkFusionOCR, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[2AD0:1DAC][2018-08-22T17:13:48]i201: Planned package: WorkFusionMinio, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[2AD0:1DAC][2018-08-22T17:13:48]i201: Planned package: WorkFusionRPA, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[2AD0:1DAC][2018-08-22T17:13:48]i201: Planned package: WorkFusionStudio, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[2AD0:1DAC][2018-08-22T17:13:48]i000: Write user specific files in folder - C:\Users\kallgou\Downloads
[2AD0:1DAC][2018-08-22T17:13:48]i000: Write user specific file - C:\Users\kallgou\Downloads.identification
[2AD0:1DAC][2018-08-22T17:13:48]i299: Plan complete, result: 0x0
[2AD0:1DAC][2018-08-22T17:13:48]i300: Apply begin
[2AD0:1DAC][2018-08-22T17:13:48]i010: Launching elevated engine process.
[2AD0:1DAC][2018-08-22T17:14:44]i011: Launched elevated engine process.
[2AD0:1DAC][2018-08-22T17:14:44]i012: Connected to elevated engine.
[0DD0:2DB4][2018-08-22T17:14:44]i358: Pausing automatic updates.
[0DD0:2DB4][2018-08-22T17:14:44]i359: Paused automatic updates.
[0DD0:2DB4][2018-08-22T17:14:44]i360: Creating a system restore point.
[0DD0:2DB4][2018-08-22T17:14:45]w363: Could not create system restore point, error: 0x80070422. Continuing…
[0DD0:2DB4][2018-08-22T17:14:45]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{e3616410-3470-42be-9d24-ff4f3b2efa69}, options: 0x4, disable resume: No
[0DD0:2DB4][2018-08-22T17:14:45]i320: Registering bundle dependency provider: {e3616410-3470-42be-9d24-ff4f3b2efa69}, version: 2.0.5.673
[0DD0:2DB4][2018-08-22T17:14:45]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{e3616410-3470-42be-9d24-ff4f3b2efa69}, resume: Active, restart initiated: No, disable resume: No
[0DD0:2C90][2018-08-22T17:14:50]i304: Verified existing payload: WorkFusionControlTower at path: C:\ProgramData\Package Cache{5A496014-8BDA-4AFE-A81B-EEE24159A9FD}v2.0.5.673\resources\WorkFusionControlTower.msi.
[0DD0:2C90][2018-08-22T17:14:55]i304: Verified existing payload: WorkFusionOCR at path: C:\ProgramData\Package Cache{5DB94ECC-5AC3-4CE0-9492-5F8AA470C782}v2.0.5.673\resources\WorkFusionOCR.msi.
[0DD0:2C90][2018-08-22T17:14:55]i304: Verified existing payload: WorkFusionMinio at path: C:\ProgramData\Package Cache{A74C59A5-26BF-4FB5-880D-F6A131263E30}v2.0.5.673\resources\WorkFusionMinio.msi.
[0DD0:2C90][2018-08-22T17:14:56]i304: Verified existing payload: WorkFusionRPA at path: C:\ProgramData\Package Cache{D8AFE8A0-888A-48BD-951A-C4828975BFD6}v2.0.5.673\resources\WorkFusionRPA.msi.
[0DD0:2C90][2018-08-22T17:14:59]i304: Verified existing payload: WorkFusionStudio at path: C:\ProgramData\Package Cache{B12FAF45-2247-4A26-9D65-B80A04BDFB34}v2.0.5.673\resources\WorkFusionStudio.msi.
[0DD0:2DB4][2018-08-22T17:14:59]i323: Registering package dependency provider: {940B81FE-080D-4F90-9869-DFDF968F459F}, version: 2.0.5.673, package: WorkFusionRPAExpress
[0DD0:2DB4][2018-08-22T17:14:59]i325: Registering dependency: {e3616410-3470-42be-9d24-ff4f3b2efa69} on package provider: {940B81FE-080D-4F90-9869-DFDF968F459F}, package: WorkFusionRPAExpress
[0DD0:2DB4][2018-08-22T17:14:59]i323: Registering package dependency provider: {5A496014-8BDA-4AFE-A81B-EEE24159A9FD}, version: 2.0.5.673, package: WorkFusionControlTower
[0DD0:2DB4][2018-08-22T17:14:59]i301: Applying execute package: WorkFusionControlTower, action: Install, path: C:\ProgramData\Package Cache{5A496014-8BDA-4AFE-A81B-EEE24159A9FD}v2.0.5.673\resources\WorkFusionControlTower.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLDIR=“C:\RPAExpress” RESTORE_LATEST_BACKUP="" ADMIN_USERNAME=“gouthammanit” ADMIN_PASSWORD=“" BOT_COUNT=“1” EMAIL="goutham.kallempudi@dws.com" WIXBUNDLEORIGINALSOURCE=“C:\Users\kallgou\Downloads\RPAExpressInstaller.exe” ADDLOCAL=“ControlTower”’
[0DD0:2DB4][2018-08-22T17:23:03]e000: Error 0x80070643: Failed to install MSI package.
[0DD0:2DB4][2018-08-22T17:23:03]e000: Error 0x80070643: Failed to execute MSI package.
[2AD0:1DAC][2018-08-22T17:23:03]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2AD0:1DAC][2018-08-22T17:23:03]i319: Applied execute package: WorkFusionControlTower, result: 0x80070643, restart: None
[2AD0:1DAC][2018-08-22T17:23:03]e000: Error 0x80070643: Failed to execute MSI package.
[0DD0:2DB4][2018-08-22T17:23:03]i301: Applying rollback package: WorkFusionControlTower, action: Uninstall, path: (null), arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLDIR=“C:\RPAExpress” RESTORE_LATEST_BACKUP="" ADMIN_USERNAME=“gouthammanit” ADMIN_PASSWORD="
” BOT_COUNT=“1” EMAIL="goutham.kallempudi@dws.com" WIXBUNDLEORIGINALSOURCE=“C:\Users\kallgou\Downloads\RPAExpressInstaller.exe” REMOVE=“ControlTower”’
[2AD0:1DAC][2018-08-22T17:31:42]i319: Applied rollback package: WorkFusionControlTower, result: 0x0, restart: None
[0DD0:2DB4][2018-08-22T17:31:42]i329: Removed package dependency provider: {5A496014-8BDA-4AFE-A81B-EEE24159A9FD}, package: WorkFusionControlTower
[0DD0:2DB4][2018-08-22T17:31:42]i326: Removed dependency: {e3616410-3470-42be-9d24-ff4f3b2efa69} on package provider: {940B81FE-080D-4F90-9869-DFDF968F459F}, package WorkFusionRPAExpress
[0DD0:2DB4][2018-08-22T17:31:42]i329: Removed package dependency provider: {940B81FE-080D-4F90-9869-DFDF968F459F}, package: WorkFusionRPAExpress
[0DD0:2DB4][2018-08-22T17:31:42]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{e3616410-3470-42be-9d24-ff4f3b2efa69}, resume: None, restart: None, disable resume: No
[0DD0:2DB4][2018-08-22T17:31:42]i330: Removed bundle dependency provider: {e3616410-3470-42be-9d24-ff4f3b2efa69}
[0DD0:2DB4][2018-08-22T17:31:42]i352: Removing cached bundle: {e3616410-3470-42be-9d24-ff4f3b2efa69}, from path: C:\ProgramData\Package Cache{e3616410-3470-42be-9d24-ff4f3b2efa69}
[0DD0:2DB4][2018-08-22T17:31:42]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{e3616410-3470-42be-9d24-ff4f3b2efa69}, resume: None, restart initiated: No, disable resume: No
[2AD0:1DAC][2018-08-22T17:31:42]i000: Delete user specific file - C:\Users\kallgou\Downloads.identification
[2AD0:1DAC][2018-08-22T17:31:42]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
[2AD0:2950][2018-08-22T17:31:54]i000: Launch ‘notepad.exe’ with parameters ‘C:\Users\kallgou\AppData\Local\Temp\WorkFusion_RPA_Express_20180822171155.log’

Could you please send all logs from C:\Users\kallgou\AppData\Local\Temp that start with WorkFusion_RPA_Express?
You should have a postgres log among them, too.

Thank you.

Hi @ashapkina,
I have no access to upload the log files.

If you zip them, you can attach them to a post.

Hi @goutham.kallempudi could you please send the logs for investigation if you still have this issue with installation?
Thank you

HI @ashapkina
Thank You ,
The Issue is because of blockage in installation of msi files, now it is resolved

1 Like

Alesia,

I am having the same problem loading RPA to my other PC.

Here are the logs.WorkFusion_RPA_Express_20180914152651_002_WorkFusionControlTower_rollback.zip (8.9 MB)

Thanks!!

Jim

Hi Jim, there can be several reasons for it: firewall settings, not enough RAM… it is not clear from the logs yet. Katrina who works with Pro customers will contact you directly via email about this problem.

@ashapkina

When I tried to install the 2.1.1.793 RPA version in to machine same error occurred as uploaded attached screenshot.( update admin user in PostgreSQL database was failed.)

Could you please provide solution for this error

Hi @kaumudi please send the latest RPA Express installation logs from C:\Users\ashapkina\AppData\Local\Temp.

@ashapkina

here the log file for workfusion installation.

log.txt (62.7 KB)

@ashapkina

Hi,

Any updates ?

Regards,
Kaumudi

@kaumudi please zip and send all installation logs from the folder: all files starting from WorkFusion_RPA_Express_% with extension .log.

Thank you.

@ashapkina

Hi

we are installing workfusion 2.1.1 in virtual machine it is on windows 2012

WorkFusion_RPA_Express_20181002152546_000_WorkFusionControlTower.zip (2.7 MB)

@kaumudi thank you. Could you share the system properties of the virtual machine you use, especially the amount of free RAM?

@ashapkina

Hi,

I have attached the vm system properties snapshot.

regards,
Kaumudivm%20system%20properties

@ashapkina

Hi,

any updates ?