Support RPA Express Pro: What is the meaning of "L1", "L2" and "L3"?

Hi, I’ve got a question regarding the support for the different RPA Editions (Express Starter & RPA Pro). On the Website (www.workfusion.com/products/) there is a table which says in the row “Support” for Express Starter Edition “Limited, online” and for Express Pro “Online, L1, L2, L3”

Can anyone please explain to me what “L1”, “L2” and “L3” stands for?

Thank you very much! :smiley:

Hi @Mod91

Sorry for the delayed response.

L1 support is support with some minor questions or issues, such as onboarding, registration in our various resources, general questions about RPA Express.

L2 deals with issues that require technical assistance (errors during installation or script execution, issues with components, potential bugs, etc.).

L3 is included when the problem cannot be solved on the L2 level and our engineering team has to be involved.

I hope it makes it more clear :slightly_smiling_face:

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thank you @ashapkina, so that means that basically L1 = first level support, L2 = second level and L3 = third level support? :thinking:

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Yes, exactly :slightly_smiling_face:

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