Unable to connect with robot

I can’t play recording.
error.txt (5.6 KB)
capture

Check if this works! Unable to start robot

1 Like

Thanks. I checked it, but it was the same as preferences.

Hi Yoko, please send logs from these folders:

C:\RPAExpress\Studio\logs
C:\Users%user_name%%workspace_name%.metadata
C:\RPAExpress\RPA\logs\

We’ll investigate

Dear Ashapkina,

Thank you for your corporation.
If these aren’t correct, could you reply to me?

log.zip (51.8 KB)
logs(RPA).zip (9.8 KB)
logs.zip (17.5 KB)

Thank you. These are correct log files, but we couldn’t find the cause of the error in them.

Could you send us the recording file you are trying to play?

Also, try to publish your recording to Control Tower. If it shows an error, please share the screenshot and text of the error.

Dear Ashapkina,

Thank you.
This RPA is just opening website.Hyojyunrui_1.zip (2.5 MB)

Thank you. Have you tried publishing the recording to Control Tower?

No, I didn’t. Anything wrong?

No, just wanted to check if you can publish recordings to Control Tower.

Could you please try publishing and let me know the result? The support team will continue looking for the cause for this error.