I have a client who wants to do a project that will involve getting data from a third party system they deal with. They have asked permission to access this system with a bot and the client (who is somewhat behind the times!) has been asking a large number of quite simple questions that are consuming a lot of time to answer.
Can anybody point me to a basic White Paper that explains the principles of automation in a moderately technical way while also being accessible to the business function? Latest example of questions back are:
- What functionality does the system have (sigh!)
- Does it do data mining or analytics (double sigh!)
- Are there new data stores
Any help I can get with this would be greatly appreciated. Of course the right answer is a face-to-face but that is not on offer yet.