WorkFusion RPA Express doesn't start


I’m starting with this software.
Please your support with this issue.
After the installation, I’ve started the program from de desk, but only opens a file express.vbs, with this code:

Set WshShell = CreateObject("WScript.Shell")
Set ofso = CreateObject("Scripting.FileSystemObject")
WshShell.CurrentDirectory = oFSO.GetParentFolderName(Wscript.ScriptFullName)
WshShell.RUN "..\..\Applications\Java\bin\java -Dagent.showIntro=true -Dloader.path=lib -Dhttp.nonProxyHosts=""localhost|"" -Djava.awt.headless=false  -Dagent.desktopType=RPA_EXPRESS -Dfile.encoding=UTF-8 -Xmx500m -jar status-agent.jar --spring.config.location=./settings/", 0

Hi @fmorales try this solution from the troubleshooting guide:

Hello. I used RPA Express in my laptop (company owned) until last Wednesday without any problem. I tried to launch it yesterday and RPA Express didn’t start. I click on the shortcut and nothing happens, no icon in the tray, no error message, nothing. I run RPAExpressInstaller.exe using Modify option to update whatever could be wrong but didn’t work. I’m attaching the Shortcut 's details.

express.vbs file:
Set WshShell = CreateObject(“WScript.Shell”)
Set ofso = CreateObject(“Scripting.FileSystemObject”)
WshShell.CurrentDirectory = oFSO.GetParentFolderName(Wscript.ScriptFullName)
WshShell.RUN “…\Applications\Java\bin\java -Dagent.showIntro=true -Dloader.path=lib -Dhttp.nonProxyHosts=”“localhost|"” -Djava.awt.headless=false -Dagent.desktopType=RPA_EXPRESS -Dfile.encoding=UTF-8 -Xmx500m -jar status-agent.jar --spring.config.location=./settings/", 0

Log files from yesterday: status-agent.2018-12-05.0.log (545.5 KB)
status-agent.log (16.2 KB)

Thanks in advance for your help.

Hi @tovar_e does it open express.vbs file when you click on the icon or does nothing happen at all?

Hi @ashapkina, nothing happens at all. No window, no message, nothing.

Please share the status-agent-error.log, too.

Thank you

@ashapkina, here is the requested log.
status-agent.log (16.2 KB)
Thanks for your help.

This is status-agent log, but in the same folder C:\RPAExpress\RPA\wfagent\logs you should also have status-agent-error.log. Could you please send it?

HI @ashapkina, here’s the log you are asking for

status-agent-error.log (9.2 KB)

Thank you. We’ll have a look now.

Looks like port 15423, which is required for RPA Express, is busy.

Check if any other process is using it:

  • go to Task Manager - Performance - Open Resource Monitor

  • open Network - Listening ports

  • sort by Port and see if any process is using port 15423, which is required for postgres.


If it does you need to end this process to start RPa Express.

@ashapkina, no port 15423 listed.

@tovar_e I forwarded this issue to our support team - they will contact you directly.